Shipping policy
Order Processing
All orders are processed within 1-3 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays.
Please note: Orders placed during high-volume periods may require slightly more time to process.
Shipping Time
After processing, shipping typically takes 4-8 business days.
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Costs
- Standard shipping: 2.95$ / 2.95€
- Free shipping on orders over 65$ / 55€
Order Tracking
You can track your order anytime link. If you have any issues, our support team is happy to help.
Incorrect Address Policy
Elevate is not responsible for orders shipped to an address entered incorrectly at checkout. If you made a mistake, please contact us within 2 hours of placing your order so we can attempt to correct it before production begins.
Damaged or Lost Order
If your order arrives damaged or is lost in transit, we will replace it free of charge.
Please email us with:
- Your order number
- A photo of the damaged item
- A photo of the packaging (if possible)
- A photo of the shipping label (if possible)
- A brief description of the issue
We will resolve it as quickly as possible.
Questions?
If you need support with your order, tracking, or anything else, contact us anytime at: support@elevateyouroom.com